1. Introduction & Policy Purpose
Ku966 ("we", "the platform") takes the privacy of its users seriously. This Privacy Policy ("Policy") explains what information we collect about you when you use the ku966.org website and mobile app, how we use it, and the steps we take to keep your data safe.
If you have any questions after reading this Privacy Policy, feel free to contact our support team. We operate with full transparency — it is never our intention to withhold any information from you.
This Privacy Policy has been prepared in accordance with international data protection standards and is updated as needed.
2. What Information We Collect
Ku966 collects two types of information — information you provide directly and information collected automatically.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, mobile number | Account Communication & Security |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Information | Betting history, win/loss records | Service Improvement & Responsible Gaming |
| Cookies & Tracking | Session cookies, preference data | User Experience Improvement |
3. How We Collect Information
Ku966 may collect your information in various ways. In every case, we only collect what is genuinely necessary to provide our services.
- At Registration: When you create an account at ku966, you directly provide details such as your name, email address, and mobile number.
- KYC Verification Period: You submit a copy of your national ID or passport for identity verification.
- Transaction Time: Payment details are automatically recorded during deposits and withdrawals.
- While Using the Platform: Information such as which games you play and how long you are online is collected automatically.
- Via cookies: Certain information is stored via cookies and local storage while you browse our website.
4. How We Use Your Information
Information collected from you is used only for the specific purposes listed below. ku966 will never use your data for any unauthorized purpose.
- Account Management: To facilitate login, password recovery, and account security.
- Service Delivery: To ensure betting, gaming, and payment services run smoothly.
- Legal Obligations: For KYC, age verification, and anti-money laundering purposes.
- Contact: To send important updates, promotional offers, and support messages.
- Service Improvement: To analyze user experience and improve the platform.
- Responsible Gaming: To identify problematic gaming behavior and provide the necessary support.
Marketing Communications: If you no longer wish to receive promotional emails or SMS messages, you can unsubscribe at any time from your account settings.
5. Sharing Information with Third Parties
Ku966 never sells your personal data. However, in the limited circumstances below, certain information may be shared with specific third parties:
- Payment Processors: For processing transactions with bKash, Nagad, Rocket, and others.
- Identity Verification Services: Approved service providers for the KYC process.
- Law Enforcement: Where required by court order or legal obligation.
- Technology Partners: For server hosting and security services — however, they are not permitted to use your data for their own purposes.
In all such cases, we operate under strict data protection agreements that ensure your information is used solely for the stated purpose.
What we do not do: Selling your data, sharing it with advertising companies, or disclosing it to unauthorized third parties are strictly prohibited under ku966's Privacy Policy.
6. Technical Security Measures
Ku966 uses industry-standard technology to protect your data. Our security framework is as follows:
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Database Encryption: Stored data is kept in encrypted format.
- Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
- Firewall & DDoS Protection: Advanced security measures at the server level.
- Regular Security Audits: Regular system audits conducted by third-party experts.
- Least Privilege Access Policy: Only authorized personnel have access to specific data.
7. Cookie Policy
Ku966 uses cookies to improve your browsing experience. Cookies are small data files stored on your device.
- Essential Cookies: Essential for login sessions and security — these cannot be disabled.
- Functional Cookies: Used to remember your preferences, such as language and theme.
- Analytics Cookies: To understand which parts of the platform are used most.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
8. Data Retention Period
Ku966 does not store your data indefinitely. Specific retention periods are defined for each type of information:
- Account Information: Retained for up to 5 years after account closure (legal obligation).
- Transaction Records: 7 years (as required by financial regulatory authorities).
- KYC Documents: 5 years after account closure.
- Support Conversations: Up to 3 years.
- Cookie Data: At the end of the session or up to 1 year, whichever comes first.
Once the retention period expires, data is securely deleted or anonymized.
9. Your Rights
Under ku966's Privacy Policy, you have several important rights regarding your own data:
- Right to Access Your Data: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your data under certain circumstances.
- Right to Restrict Processing: The right to restrict the processing of your data in certain circumstances.
- Right to Object: The right to object to marketing communications.
- Data Portability: The right to receive your data in a machine-readable format.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.
Important: Some data may not be eligible for deletion due to legal obligations. In such cases, we will explain the reasons in detail.
10. Children's Privacy
Ku966 is not intended for anyone under 18. We do not knowingly collect personal information from minors. If we become aware that a minor's data has been collected inadvertently, we will delete it immediately and close the associated account.
11. Policy Changes
Ku966 may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email and through platform notifications. Continued use of the platform after any changes constitutes your acceptance of the updated Policy.
The date of the most recent update will always be shown at the top of the page.
12. Contact & Complaints
For any privacy-related questions, concerns, or complaints, please reach out to our dedicated privacy team. We offer 24/7 Bengali support and typically resolve privacy complaints within 3 business days.